AI voice agents
for every phone call.
Build and deploy enterprise-grade voice agents in minutes. Automate inbound and outbound calls in 30+ languages — with a no-code flow builder, real-time sentiment analysis, searchable transcripts, and native integrations to your CRM, calendar, and telephony.
The phone never stopped being the channel — it just stopped being answered.
Missed calls are lost revenue. Hold queues are lost trust. Outbound teams burn out after the first hundred dials. The solutions so far — IVRs, offshore call centres, clunky bots — traded one problem for another.
Dilr Voice is a new kind of phone teammate. Natural enough that callers don't flinch. Fast enough that conversations flow. Integrated enough that things actually happen — bookings get made, leads get qualified, tickets get filed — during the call, not in a follow-up email.
Answer on the first ring. Book in the same breath.
Every call is a live, bidirectional stream. Dilr Voice listens, decides, and acts in real time — hitting your calendar, your CRM, your ticketing system while the caller is still on the line.
- →Real-time emotion detection adjusts pacing and phrasing
- →Function calls execute inline — book, query, send
- →Transfer to a human when it's the right call
→ get_patient → check_availability
→ book_appointment → send_sms
Twelve things every voice agent should do. We ship them on day one.
Design complex agents visually. No code. No prompt-gymnastics.
Connect triggers to conditions to actions. Branch on caller intent, sentiment, CRM state, or a custom function. Ship the first flow in an afternoon.
Deployed across every industry where the phone still rings.
Healthcare & dental.
Inbound reception, appointment booking, prescription renewals, triage routing. Works under HIPAA-aligned configuration with PII segregation.
- Reception
- Booking
- Triage
- Recall
Financial services.
Lead qualification for brokers, customer-not-present verification, outbound collections with compliant tone, policy-update confirmations.
- Qualification
- Verification
- Collections
- Retention
Real estate.
Property-tour booking, listing enquiries, tenant pre-qualification. Connects to your CRM and MLS feed; books viewings 24/7 across time zones.
- Enquiries
- Tour booking
- Pre-qual
- Viewings
Professional services.
Law firms, accountants, consultancies. First-line reception that sounds like yours — handling intake, discovery calls, and client onboarding.
- Intake
- Onboarding
- Scheduling
Education & admissions.
Respond to course-related calls, pre-qualify prospective students, route high-intent enquiries to admissions. Works in 30+ languages for international cohorts.
- Admissions
- Enquiries
- Nurture
Retail & e-commerce.
Order status, returns, abandoned-cart callbacks, shipping-issue triage. Integrates with Shopify, Stripe, and your OMS; handles peak spikes without staffing.
- Orders
- Returns
- Callbacks
- Triage
Numbers that matter on the P&L, not the slide.
Averaged across deployed Dilr Voice tenants. Your mileage will vary — but the direction is the same.
Plugs into your stack — not ours.
Telephony, CRM, calendar, ticketing, comms. If it has an API, we can wire it. If it doesn't, we'll talk SIP, webhook, or email trigger. BYON (bring your own number) supported.
One agent. Thirty languages. No separate stacks.
Dilr Voice speaks natively — accent, cadence, idiom — across 30+ languages. Callers who switch mid-sentence get answered in whichever language they land on.
No separate deployment per region. No model-per-market sprawl. One flow, one knowledge base, thirty languages.
Regulated customers, regulated guarantees.
Built for customers who can't afford “move fast and break things.” Data segregation by default. Region-pinned processing on request. Full audit trail on every decision the agent makes.
TLS 1.2+ in transit. AES-256 at rest.
Customer-managed keys available on Enterprise. Call audio and transcripts encrypted end-to-end from ingress to storage.
UK · EU · US regions. Region-pinned per tenant.
Processing, storage, and backups never leave the region you select. EU-only deployment available for GDPR-sensitive workloads.
SOC 2 Type II (in progress). GDPR-aligned. HIPAA mode.
SOC 2 Type II audit underway with a Big-Four partner. HIPAA-compliant configuration available for healthcare deployments under BAA.
DNC list checks. Consent capture. TCPA guardrails.
Call-start DNC screening, opt-out recognition in-conversation, TCPA-aligned outbound throttling, full audit trail per call.
Configurable redaction. No training.
Numbers, names, and card data redacted from transcripts by default. Customer data is never used to train generally-available models.
13-month audit log. Penetration test annually.
Every configuration change, every call, every function execution logged. Independent CREST-accredited pen test once a year.
Security whitepaper available under NDA. Ask for it on a scoping call.
From signup to first live call in an afternoon.
Design.
Use the visual builder. Drop in triggers, conditions, and actions. Upload your knowledge base. Pick a voice and a language. 30 minutes to first draft.
Connect.
Wire up telephony (SIP or Twilio), point your CRM, grant calendar access. Guided setup wizard, test calls, and number porting built in.
Go live.
Publish the flow. Route inbound numbers. Launch outbound campaigns with a CSV. Monitor on the live dashboard. Iterate on transcripts.
Usage-based. Per-minute. No per-seat nonsense.
Trial.
- Visual flow builder
- One voice agent
- Twilio or bring your own number
- Transcripts + basic analytics
- Community support
Per-minute.
- Unlimited agents + flows
- All CRM / calendar integrations
- Sentiment + summaries + scoring
- Outbound campaigns
- SLA + priority support
Custom.
- Dedicated tenancy + region pinning
- HIPAA mode · SOC 2 reports
- Customer-managed keys
- Custom integrations + SSO
- Named CS + 24/7 ops
Not an IVR. Not an offshored contact centre. Not a toy.
Honest comparison — we lose some of these. But on the dimensions that matter for modern voice work, we're the sharper tool.
| Dilr Voice | IVR / DTMF | Offshore contact centre | DIY LLM + Twilio | |
|---|---|---|---|---|
| Natural conversation | Yes | No | Yes | Partial |
| Sub-400ms latency | Yes | Yes | Varies | Rarely |
| 24/7 availability | Yes | Yes | Staffed hours | Yes |
| 30+ languages, one flow | Yes | No | Per centre | Hand-rolled |
| Native tool use (book / query / send) | Yes | No | Slow, manual | If you build it |
| Compliance (DNC / consent / audit) | Built-in | Varies | Varies | You own it |
| Total cost per minute | Low | Low | High | Hidden |
| Empathy when it matters | Improving | No | Yes | Depends |
| Time to production | Days | Weeks | Months | Months |
We're not claiming to replace every human call centre. For complex sales, high-empathy support, and edge cases — humans still win. Our job is to take the 80% of calls that are routine off their plate, so they can do the 20% that's hard.
Common questions.
Will callers know it's AI?
They shouldn't need to think about it. Turns are sub-400ms, voice is natural, and the agent identifies itself honestly if asked. Most callers complete the task without noticing.
What languages are supported?
30+ languages including English (US/UK/AU), Spanish, French, German, Italian, Portuguese, Dutch, Polish, Arabic, Hindi, Mandarin, Japanese, Korean, and more. Code-switching mid-conversation works.
How does it integrate with our systems?
Your telephony (Twilio, SIP, carrier), CRM (HubSpot, Salesforce, custom), calendars (Google, Outlook), ticketing (Zendesk, Intercom), commerce (Shopify, Stripe). If it has an API, we can wire it. If not, we'll talk SIP, webhook, or Zapier.
How is it priced?
Per-minute with volume tiers. Starter is free with $20 credits. Growth starts at $0.14/min. Enterprise is annual with dedicated tenancy. No seat licences, ever.
Where does the data live?
UK, EU, or US regions — your choice. Region-pinned processing, storage, and backups. EU-only deployment available for GDPR-sensitive workloads.
Is it compliant with regulated industries?
Built-in DNC list checks, consent capture, TCPA guardrails, and audit trails. SOC 2 Type II in progress. HIPAA-compliant configuration available under BAA for healthcare.
How long does deployment take?
Minutes to a first working agent using the no-code builder. One to two weeks for a production launch wired into your real systems — the variable is your IT team, not ours.
Can we use our own phone number?
Yes. BYON via SIP trunking, or port an existing number. Twilio-provisioned numbers also work out of the box.
Do you train models on our data?
No. Customer data is never used to train generally-available models. Tenant data stays isolated; fine-tuning on your data happens only under explicit written instruction.