Strategy · 19 articles
Strategy.
AI operating model, governance, ROI and program design.
19 articles
Voice AI public sector procurement: enterprise strategy
Voice AI public sector procurement strategy for enterprise buyers: how NHS SBS £900m framework, DTAC and CCS reshape enterprise supplier baselines by 2027.
Value by Design: Why Most AI Fails and How We Build Differently
Most AI projects fail not because of bad models but because value was never designed into the system. DILR's approach places AI where the P&L moves — then measures it.
Voice AI Buyer Leverage in 2026 Funding Cycle
Voice AI buyer leverage peaks in 90-180 day vendor funding cycle windows. Five contract clauses that move now after Vapi, PolyAI and ElevenLabs 2026 rounds.
AI voice platform: enterprise selection criteria
AI voice platform selection for enterprise buyers: the four procurement gates — integration, escalation, analytics, compliance — that decide Year 2 ROI.
AI voice governance: enterprise framework guide
Enterprise AI voice governance is the gate before procurement: the framework, artefacts, and EU AI Act deadlines every enterprise board now asks about.
AI Voice Program Design: From Pilot to Enterprise Scale
AI voice program design for enterprise scale: the architectural choices at pilot stage that decide whether you reach 50,000 calls a month — and EBIT now.
Voice AI Procurement in May 2026: Reading the Vendor Map
Voice AI procurement framework 2026: read Vapi's $500M, PolyAI's 200 enterprise customers, and Article 50 in a single four-axis vendor map before signing.
Voice AI Valuations 2026: Funding Signals for Buyers
Voice AI valuation enterprise procurement 2026 — Vapi $500M, ElevenLabs $11B, PolyAI $750M, Decagon $4.5B. Read the funding map as a vendor risk score.
AI Voice Operating Model: In-House vs Vendor vs Hybrid
AI voice operating model enterprise guide: in-house vs vendor vs hybrid TCO, time-to-deploy, engineering load, FCA risk. See where the £ actually lands.
AI voice ROI: total programme economics
AI voice ROI for enterprise goes beyond cost-per-call. Model implementation, attrition cost, expansion revenue, and the five-line P&L your CFO will sign.
AI voice pilot purgatory: Why 70% of programmes stall
AI voice pilot purgatory traps 70% of enterprise programmes. Four pre-pilot decisions on metrics, integration and exit criteria decide if scale happens.
AI voice program KPIs: the enterprise guide
AI voice program KPIs go beyond completion rate. Track these nine outcome, economic, quality and risk metrics to lift payback inside six months — start now.
Change management AI voice: what teams get wrong
Change management AI voice deployment fails on human factors, not tech. The 4 failure modes, the 90-day rollout, and the operating model that sticks now.
Voice AI TCO: the hidden enterprise costs vendors hide
Voice AI TCO: Vapi $0.05/min sticker hides $0.30+ true cost. The enterprise procurement model finance teams use to compare orchestrator vs platform now.
Omnichannel Voice AI: What the SoundHound Deal Means
Omnichannel voice AI strategy after SoundHound's $250M LivePerson deal: why UK enterprise buyers should go voice-first now and integrate omnichannel later.
Enterprise voice AI vendor evaluation: what buyers ask
Enterprise voice AI vendor evaluation goes beyond demos. Learn what IT, Legal, Finance, and Operations actually scrutinise — and the benchmark answers.
Business case AI voice: the enterprise framework
Business case AI voice automation: the complete framework for modelling ROI, implementation cost, risk and payback. Built for enterprise finance teams.
AI Voice Cost Per Call: Human, Hybrid, and AI Economics
AI voice cost per call: benchmark human, hybrid, and AI economics. A practical framework for enterprise teams making the business case for voice automation.
The evaluation harness: engineering the layer between your AI and production
Most AI systems don't fail because the model is wrong — they fail because nobody built the harness. The evaluation layer that catches drift, enforces guardrails, and tells you when the model is lying. Here's how to engineer one that survives production.